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Customer Engagement Specialist Voice Process

0.00 to 4.00 Years   Gurugram   20 Feb, 2025
Elevate X solutions
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care ExecutiveCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Engagement Specialist Voice Process Location: GurgaonSalary: Competitive, 16000 to 25000] per month Incentives Working Days: 6 Days a Week | Rotational Shifts Education: Graduate Preferred Experience: 0-3 Years (Freshers Welcome)Job Overview:We are hiring Customer Engagement Specialists to handle inbound and outbound customer interactions. The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer service.Key Responsibilities: Handle customer queries via calls and provide accurate resolutions Build strong customer relationships and enhance engagement Assist with service-related issues, follow-ups, and escalations Meet performance targets and ensure customer satisfaction Maintain detailed records of customer interactionsWho Can Apply Strong verbal communication skills in English & Hindi Prior experience in customer service, BPO, or telesales is a plus Ability to handle high-volume calls and resolve queries effectively Basic computer knowledge & CRM familiarity preferredPerks & Benefits: Attractive salary performance incentives Career growth opportunities & skill development Friendly and professional work environment

Keyskills :
excelcustomer servicephone etiquettecustomer careactive learningtime managementproblem solvingcommunication skillsdecision-making

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