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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Internet / E-Commerce |
| Functional Area | Customer Service (Domestic)Customer Service (International) |
| EmploymentType | Full-time |
Customer Experience CoachGurugram , INdescriptionBirdEye is searching for a top - notch Customer Experience Coach to build and improvise the Technical Support & Customer Success teams to deliver a better quality service in a fast paced organization. We take customer happiness very seriously and its core to our DNA. You must be flexible , able to work in a startup environment and be hands - on. You must truly enjoy a startup environment where we move fast , adjust the organization as needed , and be adaptable to change. requirementsExperience: 3 - 5 years as a Voice Coach Shift Timings: 7:30pm to 4:30am (IST) Skill Set Requirement: Proven experience of coaching and monitoring voice support operations (International calling). You will work autonomously taking full control and responsibility for hitting objectives related to identification for continuous quality delivery & improvement. Conflict resolution skills Analytical bend of mind Receptiveness to change Leadership Qualities Customer Service Attitude Presentation , Feedback & Coaching skills Basic Excel / Reporting skills / knowledge on MS Office Technical knowledge of English communication - intonation , syllable , punctuation etc. Roles and Responsibilities: Delivers Voice & Accent Training (Basic & Advanced as and when needed) Monitor calls on Communication , Soft Skills , Process & Compliance Parameters Provide Coaching & Feedback to enhance agent performance Analyze Audit data , Compliance , Communication & Process related data. Prepare & Implement action plans Analyze the Coaching / Training needs of the agents & support them in delivery Participate in calibrations to ensure consistent scoring & feedback delivery approach Conduct Compliance & Communication sessions for new hires Develop Action plans and report out the improvement process in business reviews Plan & run campaigns to drive Awareness / Improvements on Compliance & Communication benefits Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience We offer a competitive salary , healthcare benefits , catered meals , flexible work timings , along with all of the opportunities inherent in a fast - growing organization!What We Do: BirdEye is a Customer Driven Marketing all - in - one platform built from the ground up to help businesses turn every customer into a happy customer. The BirdEye platform enables businesses to monitor reviews from all major sites , gain new reviews , manage customer feedback , and automatically promote their good reputation across the web , social media , and search engines. BirdEye Customer Experience Platform converts in - moment feedback into swift corrective actions , leading to positive experiences; our natural language processing and big data engine gleans all the customer feedback to provide businesses with actionable insights and competitive benchmarking to fine - tune products , services , and operations. BirdEye closes the loop on customer experience and reputation management turning customer feedback into the next - generation marketing engine. BirdEye was founded in 2012 , and we are now over 350 employees strong and obsessing every day about our over 40 , 000 businesses.,
Keyskills :
focus sales troubleshooting catering ustomerexperience trainingneeds naturallanguageprocessing socialmedia voiceaccent bigdata softskills customerdriven customerservice accenttraining