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Customer Relationship Manager

3.00 to 5.00 Years   Gurugram,Delhi, Faridabad, Noida, Bangalore, Chennai, Hyderabad, Pune, Mumbai City   03 Oct, 2024
MACKENZIE MODERN IT SOLUTIONS PRIVATE LIMITED
Job LocationGurugram,Delhi, Faridabad, Noida, Bangalore, Chennai, Hyderabad, Pune, Mumbai City
EducationNot Mentioned
SalaryRs 6 - 9 Lakh/Yr
IndustryFMCG / F&B
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Key Responsibilities
    1. Customer Relationship Management: Develop and maintain strong relationships with key clients, ensuring their needs and expectations are met.
    2. Issue Resolution: Address and resolve customer complaints and issues in a timely and effective manner.
    3. Customer Feedback: Collect and analyze customer feedback to improve services and products.
    4. Account Management: Oversee the management of customer accounts, including regular check-ins and updates.
    5. Sales Support: Assist the sales team in identifying opportunities for upselling and cross-selling products or services.
    6. Reporting: Generate reports on customer interactions and satisfaction to provide insights to management.
    7. Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and positive initial experience.
    8. Strategy Development: Contribute to the development of strategies for improving customer retention and satisfaction.

Keyskills :
adaptabilitycustomer servicecustomer relationshipcustomer service managementproblem solvingcommunication skills

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