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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Role ObjectiveManage relationships with existing customers by effectively and promptly responding to their needs so as to achieve service levels as definedResponsibilities Strategic:Customer Service &Support.Interacting with the customers to resolve queries, complaints and requests for information.Support in Execution of Agreements.Ensure customer satisfaction and customer retentionCoordination internally with Finance and Accounts, Legal, Sales and Projects for resolutionsManage and operate Customer service portalsOperational:Handling post sales communication in coordination with sales and financeEnsuring good maintenance of data bank and reporting systemsResponsible for attending to client s complaints and undertaking steps for effectively resolving them.Responsible for processing request for documentations in coordination with legal and F&A(i.e. ATS, issuing of receipts, payment collections, issuing of demand letters)Processing of Marketing expense invoices.Support in Sales activities,
Keyskills :
sales crm customerservice marketing delivery sapcrm clientservicing customerretention sap finance servicing management ostsales servicelevels customersatisfaction ats steps demand rep ting retention