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Customer Service Executive

0.00 to 1.00 Years   Gurugram   28 Sep, 2024
NEOTHRIVEHUB SOLUTIONS (OPC) PRIVATE LIMITED
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.0 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Answering phones and explaining services offered by the company.
    • Contacting existing customers as well as prospective customers using scripts.
    • Obtaining customer information and other relevant data.
    • Asking questions to the customer and understanding their specifications.
    • Resolving queries and issues related to the products and services.
    • Making recordings of all the sales phone calls and sales deals.
    • Maintaining the database of customers.
    • Suggesting solutions based on customer needs and requirements.
    • Knowing all the details of the product or service offerings.
    • Regularly updating and obtaining the lists of individual contact details.
    • Stay updated with market trends to better serve customers.
    • Identify customer needs and provide solutions through the company products and services
    • Build and maintain positive relationships with prospects.
    • Bringing clarification to the progress and performance-related expectations by conducting regular meetings.
    • Conducting each function with the utmost respect, regardless of the behavior of the other.

Keyskills :
goodadaptabilityproduct knowledgeproblem solvingretentioneffective communicationbasic computer knowledgecommunicationrelationship building

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