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Customer Service Executive

1.00 to 6.00 Years   Gurugram   14 Nov, 2024
MNR Solutions Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.5 - 3.5 Lakh/Yr
IndustryGems / Jewellery
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Responsibilities:
    • Deliver top-tier customer support across all channels via calls and chats.
    • Resolve issues & complaints with a focus on customer satisfaction.
    • Monitor feedback to identify areas for improvement.
    • Collaborate with teams for a seamless customer journey.
    • Keep detailed records of interactions and resolutions.
    • Contribute to developing customer service policies and standards.
    • Prepare and present reports on key CX metrics.
    Qualifications:
    • Bachelors degree in marketing, or experience in customer service.
    • Minimum 2 years of experience in customer service or support.
    • Excellent communication, problem-solving, and interpersonal skills
    • Proficiency in using CRM tools and Excel.
    • Strong multitasking and organizational abilities
    • Creative problem-solving abilities and a customer-centric mindset.
    Benefits:
    • Competitive salary and performance-based incentives.
    • Health and wellness benefits.
    • Opportunities for professional growth and development.
    • Collaborative and inclusive work environment.

Keyskills :
crmvoice processblended processcomplaint handlingcustomer supportcustomer service

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