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Customer Service Representative

0.00 to 4.00 Years   Gurugram,Noida   28 Dec, 2024
Job LocationGurugram,Noida
EducationNot Mentioned
SalaryRs 2.0 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Process:- Premium Inbound Voice/Chat ProcessLocation:- GurgaonShift -US shifts5 days working, rotational shifts & rotational week offsSalary upto 5lpa depending upon experience and last drawnQualification:- Graduate, Under Graduate freshers & experienced candidates withexcellent communication skills can apply.Job responsibility: -
      • Answering questions:Inbound customer service representatives answer questions about products or services, account cancellations or renewals, and more
      • Resolving issues:They resolve issues with orders or accounts, and escalate issues when necessary
      • Providing technical support:They may provide technical support to customers
      • Handling customer feedback:They handle customer feedback and complaints
    • Documenting interactions:They record inquiries, transactions, interactions, complaints, and comments of clients
    • Maintaining quality standards:They ensure adherence to quality parameters and customer satisfaction
    Interested candidates please ping their CV to Yash Chauhan on hidden_mobile.

Keyskills :
blended processtyping 40wpmsolving queriesleadership skillsproblem solvingcustomer relationshipspoken englisheffective communication skillsinterpersonal skills

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