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Customer Support

1.00 to 2.00 Years   Gurugram   31 Jan, 2025
Kohid Consultancy Services
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.5 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Support ExecutiveLocation: Sector- 66, GurugramJob Type: Full-timeSalary: Up to 30,000 per monthJob Summary:Were looking for a customer-focused and results-driven Customer Support Representative to provide exceptional support to our clients through our domestic voice process. If you have excellent communication skills, a passion for helping others, and a drive to resolve issues efficiently, we encourage you to apply.Key Responsibilities:1. Handle inbound customer calls, resolving queries and concerns in a timely and professional manner.2. Provide accurate and helpful information to customers, addressing their needs and exceeding their expectations.3. Utilize problem-solving skills to troubleshoot and resolve customer complaints.4. Collaborate with internal teams to resolve complex customer issues.5.Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and adherence to schedule.Requirements:1. 1-2 years of experience in customer support or a related field.2. Excellent verbal and written communication skills.3. Strong problem-solving and analytical skills.4. Ability to work in a fast-paced, dynamic environment.5. Proficiency in English (spoken and written).What We Offer:1. Competitive salary up to 30,000 per month.2. Opportunities for professional growth and development.3. Collaborative and supportive work environment.4. Recognition and rewards for outstanding performance.If youre passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter.We look forward to hearing from you!

Keyskills :
communication skillsvoice process

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