Customer Support Executive

Job Description

Customer Support Executive serves as the frontline of communication between customers and the company. They address customer inquiries, troubles, and feedback, striving to enhance the customer experience and maintain a positive relationship between the customer and the business. This role is crucial for companies aiming to retain customers and build long-term loyalty.
• Managing customer inquiries via phone, email, chat, or social media.
• Providing timely and accurate information regarding products and services.
• • Diagnosing and troubleshooting technical issues to provide quick solutions.
  • Escalating unresolved issues to the appropriate internal teams.
• • Collecting customer feedback and insights to help improve products and services.
  • Facilitating communication between customers and relevant departments to advocate for customer needs and preferences.
• • Documenting customer interactions and maintaining comprehensive case records.
• • Training new support staff on company policies, customer service protocols, and product knowledge.
  • Staying updated with new product features, industry trends, and support best practices.
• • Ensuring all customer interactions comply with company policies, procedures, and standards.
Communication SkillsProblem-Solving SkillsTechnical SkillsOrganizational SkillsAdaptabilityEmpathy and Patience

Keyskills :
adaptabilitytechnicalpatienceproblem-solvingorganizationalskills