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Customer Support Executive

1.00 to 6.00 Years   Gurugram   07 Jan, 2025
KRS MANPOWER SOLUTIONS PRIVATE LIMITED
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryFinancial Services
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Dear CandidateHope You Are Doing GreatWe are hiring for the Role of Customer Support Associate for one of our client This is an onsite opportunity For Gurugram sector 18 Location. Kindly Revert if you are interested.Job Description
    • Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
    • Listen attentively to customer complaints, Empathised with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
    • Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customers experience.
    • Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
    • Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
    • Provide customers with a positive and Personalised experience, promoting customer loyalty and retention.
    • Manage the customer representative department, train the juniors on understanding the Behaviour of clients and keep a good tone.
    • Monitor the performance of the team.
    • Develop guidelines for customer support aligning with the companys objectives.
    Notice Period :- 0 - 15 Days

Keyskills :
customer serviceinternational voice processcustomer support

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