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Customer Support Executive

1.00 to 3.00 Years   Gurugram   07 Jan, 2025
KRS MANPOWER SOLUTIONS PRIVATE LIMITED Hiring For AIS Info Business Solutions
Job LocationGurugram
EducationNot Mentioned
SalaryRs 50,000 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are looking a candidate who can join us on immediate basis.Role - Customer support Executive Exp 1 Yrs Location - Gurgaon Sec 18, Nearest metro station MG RoadFacilities - (2 side Cab ,Night Meal)Shift Timing: Night Shift (US Time Zones)Job Title: Customer Support Executive - US ProcessWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive for the US market. The role involves handling customer inquiries, resolving complaints, and ensuring an excellent customer experience through various communication channels.Key Responsibilities:1. Customer Interaction: Handle customer inquiries via phone, email, and chat in a professional and courteous manner2. Problem Resolution: Resolve customer issues by identifying the root cause and providing effective solutions in a timely manner.3. Product Knowledge: Maintain in-depth knowledge of the companys products, services, and policies to effectively address customer questions.4. Documentation: Accurately document all customer interactions and transactions in the CRM system.5. Escalation Management: Escalate unresolved issues to the appropriate department following established procedures.6. Process Adherence: Follow company protocols, guidelines, and scripts to ensure compliance with quality standards.7. Feedback Collection: Gather and report customer feedback to help improve processes, products, and services.8. Time Management: Manage multiple tasks efficiently while prioritizing customer satisfaction.Requirements:1. Excellent verbal and written communication skills in English.2. Ability to handle high-pressure situations and manage difficult customers with patience and empathy.3. Strong problem-solving skills and a proactive attitude.4. Familiarity with CRM software and Microsoft Office Suite.5. Flexibility to work in night shifts and adapt to changing schedules.6. Minimum qualification: [High School Diploma/Graduate degree, depending on the employer]7. Prior experience in a customer support role (preferred butnotmandatory

Keyskills :
international call centerus processvoice process

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