Customer Support Executive

Job Description

Roles & Responsibilities:-
• Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining product features, or guiding customers through processes.
• Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
• Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customers experience.
• Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
• Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
• Provide customers with a positive and personalised experience, promoting customer loyalty and retention.
• Manage the customer representative department, train the juniors on understanding the behaviour of clients and keep a good tone.
Job Requirements:
• Education: Bachelors, Any
• Minimum 6 months of experience in the customer support.
• Excellent communication and interpersonal skills.
• Demonstrated proficiency in Hindi and English, both spoken and written.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Experience with customer support background is a plus.
Role: Customer Support ExecutiveDepartment: Customer SupportEmployment Type: Off RollBudget : 3 LPAExperience: Min 6 Months in relevant industry (Customer Support Department)Location - work from homeQualification : Min GraduationAge- Max 32Gender - Male and female BothLaptop and WIFI is required for that position. Excellent & fluent Communication skill required(English)Job Details :-Working Days - 6Working Hours -9Hours( Included 1 hours Lunch Break )1 week off (Rotational) Rotational Shifts (Day&Night)Interview Mode - Virtual (2 Rounds)Interested candidates can connect on - hidden_mobileHRMonika Singh

Keyskills :
problem solvingemail processquery resolutionblended processcommunication skillscustomer support