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Customer Support Executive- GGN

1.00 to 3.00 Years   Gurugram   07 Apr, 2025
Jobs Territory
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Responsibilities.Respond to customer queries in a timely and accurate way, via phone, email, chat.Monitor customer complaints on social media and reach out to provide assistance.Proficiency in using CRM software.Ability to multi-task and prioritize tasks effectively.Connecting with customers on calls as and when required. Experience1-2 years Experience as a Customer Support Specialist or similar CS role Familiarity with D2C industry is a plus.Strong communication skills, including active listening and clear articulation.Ability to solve problems, alleviate conflicts, and escalate tactfully.Ability to multitask, manage time, and prioritize.Ability to work individually and as a team member.Handled 150 connected calls (AHT 50 sec) in a day.Interested Candidates Share your Resume @hidden_emailor call on hidden_mobileRegardsharshitaJobs TerritoryWork from office Location - Sohna Road, Gurgaon, sector 47Shift - 10:00 AM to 7:00 PM 5.5Days Working, Monday fixed Off , alternate sat off(Split week off)

Keyskills :
cseoutbound calling

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