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Customer Technical Expert

2.00 to 5.00 Years   Gurugram   28 Feb, 2022
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Customer Technical ExpertDescriptionThe Customer Technical Expert (CTE) role is the key stakeholder for taking a project from Design to Delivery as well as for proactive and reactive defect resolution of BuilderCare customers. This role partners with the CPE role. These experts play the role of the advisors to the customer as well as technical leads and architects to matrixed teams of capacity partner network sourced engineers. They are responsible for converting the requirements and a project plan into technical architecture as well as for working with developers in the capacity network to deliver the project. (Senior CTE may lead a team of upto 8-10 CTEs) Key areas of delivery:On time delivery of overall client product architectureOn time delivery of the project (as per architecture and build card) while maintaining quality, security, reusability and compliance targetsDeliver customer satisfactionExpert technical recommendations for key sectors or in areas of APIs/ integrationsAssistance with marketplace upsale services6 months OKRs:On time delivery of the project (as per build card) Code quality - number of bugs in 90 days post shipmentCustomer tech team satisfaction feedback (where applicable) CP Network RatingRequirements8 plus years solid experience with wide range of web and mobile technologies, including at least 2 - 3 years in Ruby or JavaScript (React or Angular) cloud based ecosystems4 plus years solid experience as a technical lead, including at least 2 years in large scale product environmentA proven track record of senior level software engineering and architecture accomplishments in a high-capacity, large-scale, internet-based product platformComfortable of leading a team of capacity partner network based (i. e. outsourced and offshored) engineers capable of working on projects and at scale unlike any other theyve encounteredSolid procedural and object oriented Software Engineering fundamentals. Strong understanding of and experience with code review tools and practicesStrong understanding of and experience with testing practicesStrong automation and CI / CD experience. Pivotal Tracker or Jira, Docker, CI/ CD, GitHub tools experience, some would say you are a master,

Keyskills :
aircompliancedirectioninspectionmechanicalcode reviewproject planningsoftware engineeringtechnical architectureobjectiented softwarepivotal trackercustomer satisfactionproject administration

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