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Deputy Manager Customer Advisory - Gurugram

5.00 to 7.00 Years   Gurugram   03 Oct, 2023
NINA S HR CONSULTANCY
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    KEY RESPONSIBILITIES: Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance Handling Centralized welcome calling Process. Reduction in Discrepancy ratio. WIP Management - GO actionable TAT, issuance TAT. Vendor Bill Management Manage Dashboards & Governance for field ops Field operation & HO coordination for field operation fulfillment support. Lead Employee engagement initiatives for CAT-ops MEASURES OF SUCCESS: Paid to Applied Business 92% Ensure 100% welcoming calling on applied new business on time Minimize channel discrepancy ratio <5% Reduction in Business leakage <5 % Improvement in Employee engagement score QUALIFICATION & EXPERIENCE Graduate in any discipline. 5-7 years of experience in New Business. Life insurance experience is preferred KNOWLEDGE & SKILL Excellent Inter-personnel skills High internal customer centricity Relationship building

Keyskills :
new businessrelationship building

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