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Deputy Manager R2R Service Delivery

10.00 to 12.00 Years   Gurugram   14 Sep, 2023
IBM India Pvt Limited
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    IntroductionThe Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.Your Role and Responsibilities As Deputy Manager, you will Lead Finance and Accounting client in media research industry and handle Finance and Accounting operations across towers as the Global Operations Manager for R2R. Responsibilities:
    • You will focus on Reporting, General Ledger Entries, Intercompany Reconciliation globally
    • Manage client engagements / contracts across geographies Operations support for establishing processes, metrics identifications and reporting
    • Responsible for managing relationships with customers at the senior management level and ensure customer happiness
    • Demonstrate Thought leadership on brining value to the client technology and analytics
    • Build and maintain robust tracking mechanism for key indicators of the operations to support decision-making
    • Responsible for tracking and driving all process parameters critical to quality for process delivery
    • Run career development activities for team members, team leaders and managers, including performance management, feedback and training
    • Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met
    • Handle and ensure overall F&A delivery for various global regions.
    • Drive transformation projects
    • Manage account reconciliation process and drive policy adherence along with implementation of tools and usage
    • Responsible to drive productivity and efficiency per contractual requirement
    • Ensure adherence to control and compliance policies and procedures
    • Lead operational and governance calls with client and IBM internal Partners
    • Ensure Service Level Agreement (SLA) management and Issue protocol
    • Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution
    • Build backup and cross training plans and ensure they are implemented and revisited regularly
    Required Technical and Professional Expertise
    • Minimum 10 years experience in Finance and Administration Delivery
    • Proven experience in handling across all aspects of Record to report
    • Ability to interact and lead multiple customers across the globe and handle issues
    • Experience to continuously look for opportunities to improve metrics and the validation of the data
    • Proven analytical and numerical ability
    • Validated presentation and interpersonal skills with flexibility in work hours
    Preferred Technical and Professional Expertise
    • Strategic thought leadership in designing future state delivery and strategies for attaining them
    • Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture
    • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with latest marketing trends
    • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
    • Intuitive individual with an ability to manage change and proven time management
    • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
    • Up-to-date technical knowledge by attending educational workshops, reviewing publications
    ,

Keyskills :
insuranceservice leveldocumentationgeneral ledgercustomer servicemis

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