hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Director - Process Excellence ( Master Black Belt)

12.00 to 18.00 Years   Gurugram   22 Feb, 2022
Teleperformance Global Services Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings of the day!We are Hiring forDirector - Process Excellence ( Master Black Belt)Job descriptionRoles and ResponsibilitiesDirector - Process Excellence (Master Blackbelt)Location: Gurgaon
    • Certified Six Sigma Master Black Belt
    • Enhance process capability from the current baseline through process improvement methodologies.
    • Analyze current operations to identify new project opportunities and financial benefits. Determine key drivers to meet the business objectives.
    • Develop and implement appropriate metrics, dashboards, and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned vertical
    • Manage overall Lean Six Sigma capability-building strategy for the site/client.
    • Plan and execute Projects as per defined Timelines to meet the desired goal as a Project Lead for Key Projects and as a Mentor for Projects done by Operations, who are trained on Lean Six Sigma
    • Continue to provide Value Adds for Processes in aligned vertical Analytics support (Data Analysis), Business Transformational Ideas, etc.
    • Lead and facilitate key organizational initiatives on Process excellence.
    • Conduct Value stream Mapping exercise and ability to create, execute, and maintain an AS IS to TO BE Roadmap.
    • Design & Re-Design Business Processes towards Process Improvement / Transformation.
    • Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
    • Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis.
    • Conduct diagnostic studies on the key accounts identified and implement a Process excellence framework in line with the business objectives.
    • Preference to candidates who have supported BPO processes (Travel, BFSI, Healthcare etc. ) in PEX capacity.
    • Preference to candidates with exp -Contact center service channel: Voice, email, chat, BackOffice
    Desired Candidate Profile
    • Bachelors or higher education degree with overall 12 - 15 years experience with a minimum of8 - 10 yrs of experience in a Process Improvement(PEX) role
    • Should have experience of leading/mentoring > = 10 Six Sigma projects (Green Belt and Black Belt)
    • Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.
    • Excellent writing and reporting skills in order to transform the conversations and the current working procedures into documented business outcome notes.
    Regards,HR Team

Keyskills :
black beltprocess improvement

APPLY NOW

Director - Process Excellence ( Master Black Belt) Related Jobs

© 2019 Hireejobs All Rights Reserved