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Excellent Opportunity For French Customer Service (Voice) Resources

1.00 to 5.00 Years   Gurugram,Noida   31 Jan, 2025
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationGurugram,Noida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Greetings from NTT DATA Services, NTT DATA Services is currently seeking French Customer Service Voice to join our team in Noida/Gurgaon Job Location: Noida/GurgaonExperience Required : 1 to 5 Years (Mandate Experience is required in providing French International Customer Service for Voice Process)French Language Certified- B1/B2Salary As per Company standardWork from OfficeRoles and Responsibilities:
    • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
    • To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
    • Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
    • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
    • Remain current on program and product information by being committed to continuous learning.
    • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
    Minimum Education and other requirements:
    • Should be a Graduate with mandate French B1/B2 certified.
    • Strong and developed oral and written communication skills, including typing, spelling, and grammar.
    • Expertise in customer handling.
    • Expertise in providing Customer Service in French.
    • Ability to work all required shifts.

Keyskills :
frenchinternationalvoiceservicecarecustomer

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