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German Language Expert - Gurgaon

1.00 to 6.00 Years   Gurugram   08 Feb, 2024
ASAP Staffing Solutions Hiring For US MNC
Job LocationGurugram
EducationNot Mentioned
SalaryRs 4.0 - 8 Lakh/Yr
IndustryKPO / Analytics
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title: German Language Customer Service RepresentativeLocation: Gurgaon, IndiaJob Type: Full-time, PermanentWorking Days: 5 days a weekSalary upto 8 LPAWe are currently seeking a skilled and proficient German Language Customer Service Representative to join our dynamic team in Gurgaon. As a representative for our reputed travel industry brand, you will be responsible for delivering exceptional customer service through voice, chat, and email channels in a blended environment. This role requires fluency in both German and English, with a minimum B2 certification in German.Key Responsibilities:1. Multichannel Customer Support: - Provide excellent customer service through voice, chat, and email channels. - Assist customers with inquiries, concerns, and issues related to travel services.2. Language Proficiency: - Demonstrate proficiency in the German language (minimum B2 certification) to effectively communicate with German-speaking customers. - Maintain excellent communication skills in English for internal coordination and documentation.3. Product and Process Knowledge: - Acquire in-depth knowledge of our travel industry brand, services, and processes. - Stay updated on travel industry trends and updates.4. Problem Resolution: - Identify and resolve customer issues promptly and professionally. - Collaborate with other teams to ensure comprehensive issue resolution.5. Documentation: - Maintain accurate and detailed records of customer interactions and transactions. - Document customer feedback and recurring issues for process improvement.6. Team Collaboration: - Work collaboratively with team members and other departments to enhance overall customer satisfaction. - Participate in team meetings and training sessions as required.7. Adherence to Policies: - Adhere to company policies, procedures, and guidelines in providing customer support. - Ensure compliance with data protection and privacy regulations.Qualifications and Skills:- Minimum B2 certification in the German language.- Fluent in both German and English, with excellent written and verbal communication skills.- Previous experience in customer service, preferably in a blended environment (voice/chat/email).- Strong problem-solving and interpersonal skills.- Ability to work in a fast-paced environment and adapt to changes.- Familiarity with the travel industry is a plus.Benefits:- Competitive salary package- Health insurance and other benefits- Professional development opportunities- Positive and inclusive work environmentIf you meet the above requirements and are passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity.To apply, Share your resume with Sameer on mail: hidden_email or WhatsApp @hidden_mobile/ hidden_mobileRegardsSameerhidden_mobile / hidden_mobilesameer.asapstaffing@gmail.comASAP Stafing Solutions

Keyskills :
german languagegerman translationgerman teachinggerman literature

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