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Hiring Customer support Executive (Travel Industry) in Gurgaon

2.00 to 6.00 Years   Gurugram   21 Aug, 2023
Sharda IT Services
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryTravel / Tourism
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Urgent HiringCustomer support Executive (Travel Industry)in Gurgaon We are seeking a motivated and experienced Customer support Executive to join our team. The ideal candidate will have a minimum of 2-3 years of experience in the travel industry, preferably in a similar role. The CSE will be responsible for providing Charge Back, Dispute Calls and Customer Retention to US customers. This role requires the candidate to work in US shifts, covering a 24/7 operation. Strong communication skills, knowledge of GDS systems, and a sound understanding of the airline and travel industry are key to succeeding in this position.Responsibilities:1. Follow up with customers and clients for existing reservations.2. Sell/cross-sell travel related services (Flights)3. Can handle retention calls as well4. Candidate should able to handle Dispute calls in case of requirements5. Meeting targets while maintaining quality and accuracy6. Can handle customer support calls.Requirements:1. Excellent knowledge of GDS: Amadeus, Sabre, Galileo,Worldspan2. Good verbal and written communication skillsAdditional information:2-3 year work experienceSalary- 50k (Negotiable as per the last salary of candidate)For more details contact Ruchika Arya Mobile No :hidden_mobileEmail ID: hidden_email

Keyskills :
customer support operationstravel processus processgalileointernational bpoescalation managementamadeussabre reservation systemcustomer care

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