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Hiring QA for Travel Company in Gurugram (Salary - 40K)

1.00 to 5.00 Years   Gurugram   30 Jan, 2024
Sharda IT Services
Job LocationGurugram
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryTravel / Tourism
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    Working Condition
    • Salary up to 40K
    • Night Shift
    • Both Side Cab available
    • One time meal
    • Health Insurance
    • Hike on last drawn salary
    Technical/Analyst Responsibilities
    • Analyze call center data to generate valuable insights to predict customer trends.
    • Trackkey quality assurance metricsfor improvement strategies.
    • Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.
    • Make recommendations on process and policy improvements from reports.
    • Recommendcall center QA softwareand training for customer support teams to meet and exceed customer service expectations.
    • Develop and improve knowledge of products and knowledge of call center performance and functional requirements.
    Operational/Business Process Responsibilities
    • Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support.
    • Identify process improvement opportunities to update SOPs.
    • Implement and ensure compliance with the companys policies on customer service quality.
    • Report support teams performance to supervisors and maintain monthly performance logs.
    • Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies.
    • Provide recommendations to HR on the employment of call center agents.
    • Support recruiting and onboarding processes as appropriate
    If the above role excites you, Kindly share your resume along with the below mentioned details Name:Contact:Whatsapp number :Last Salary:Expected Salary :Last/ Current Company:Total Experience:Exp as Quality Analyst -Location:Notice Period:Share your updated CV @ hidden_email or Whatsapp @ hidden_mobileShiwanka BajpaiSharda Consulting Services

Keyskills :
quality auditquality controltravel

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