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HR Service Delivery Associate-HR Operations

1.00 to 3.00 Years   Gurugram   12 Jun, 2023
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Skill required: HR Operations - Workforce Administration Designation: Management Level - Associate Job Location: Gurugram Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned to our Human Resources vertical and will help us in the function that deals with people and people related areas such as recruiting, learning, training, onboarding, compensation and benefits, performance management, organization development and culture.You will be working as a part of HR Operations team which is responsible for providing backend HR services to business operations. HR operations and operational HR services, include administrative services, job analysis, and employee relationship management.The Workforce Administration team is responsible for the timely creation and updation of employee job records and position data. The team is responsible for effectively communicating observations to the field operations team, vendor managers (both internal and client-side) and senior management to ensure time-critical resolution or action. The role may require for you to have to expertise on Winshuttle and Advanced SAP tool. The role may also require for you to create a script and perform accurate testing of data. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationshipBA,BCOM, BSC, BCA (No BTech) MBAs (no fulltime MBA)1 - 3 years of Experience1 - 3 years of Experience Roles and Responsibilities Responsibilities:-. Read, understand and analyze client process as per the business rules. Interprate and articulate the queriesi.e. outstanding communication skills. Execute the process accurately and timely as a hands on processor.. Escalate issues and seek advice when faced with complex issues/problems.. Participate in client conference calls. Ensure LWI s are followed and updated regularly and train the team members on process updates.. Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for currentremediation and future control.. Must be able to propose process improvement ideas which can reduce time, improved accuracy orenhance controls. Must have clear understanding of the existing matrices in the process, how they are measured andimprovise the measurement system to make it more effective and transparent.. Strong communications and superior verbal and written skills. Expereince in writing Emails and chat ispreferred0. Always demonstrate the highest level of customer service.1. Pay close attention to detail and follow through to resolve any outstanding issues.2. Goes beyond immediate requests and activities to ensure both own and related tasks are completed,

Keyskills :
customer relationscost controlbillingroot cause analysiscosting

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