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In Manager Growth And Customer Transformation Customer Consulting Advisory

1.00 to 10.00 Years   Gurugram   03 Aug, 2026
PwC
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Description& Summary: We are looking for a Senior Manager/ Manager to lead highimpact customer, sales, marketing, service and growth transformations for leading players across sectors. This role sits at the intersection of strategy, sales, marketing, service, digital and execution on the ground.Responsibilities:. Lead client transformations across sales, marketing and servicePartner with CXOs and business heads to define the customer, sales, marketing, and service transformation agenda. Translate boardroom ambition into transparent roadmaps with measurable impact across revenue, acquisition, retention, loyalty and service experience. 2. Design winning commercial and growth strategiesDevelop growth, marketentry and gotomarket strategies for priority segments and channels. Shape programs on channel and influencer strategy, distribution expansion, salesforce effectiveness, trade marketing/ loyalty programs, key account management, and broader routetomarket optimization. Support pricing and portfolio strategy to drive profitable, sustainable growth. Lead omni-channel transformation define the role of physical, digital and hybrid channels and create seamless customer and influencer journeys. Drive e-commerce and marketplace acceleration where relevant (e.g., B2B platforms, e-retail, D2C), incl. assortment, content, promotions and partner management. 3. Drive digital- and AIled transformationIdentify use cases where digital, data and AI can transform sales, marketing, service and channel performance. Work with client and internal teams to design and implement solutions (e.g., digital tools for salesforce and influencers, selfservice portals, personalization engines, nextbestaction models, performance dashboards). Build adoption and embed recent digital ways of working. 4. Drive execution and impact on the groundLead multidisciplinary teams to pilot, scale and institutionalize recent practices across regions and channels. Set up performance dashboards, review caden .

Keyskills :
salesmarketingservicegrowth strategieschannel strategydigital transformationmarketentry strategiesgotomarket strategiesAI transformation

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