India Consulting Ops Analyst

Job Description

Roles and ResponsibilitiesThe Associates provides support to multiple medium to large scale internal and externalclients by conducting employee engagement & other products surveys usings/w & tools to collect data and help them increase employee engagement levels by providing client with extensive analysis, reporting and insights that enables client toinfluence employee behavior and business results. Also provide email or helpdesksupport (non-technical) using internal tools. The process involves data collection, analysis of data, report generation and preparingthe action plans for improving employee engagement and well-being that directlycorrelates to positive and tangible business outcomes. Responsible for flawless project delivery. Ensures quality control of alldeliverables by ensuring adherence to process for survey including, but notlimited to survey & reporting set-up. Mandatory night shifts but should be Open to work in any shift timings Takes ownership of the client project / relevant deliverables. Responsible for maintaining, reviewing, and updating all / relevant key projectdocuments throughout the project lifecycle in the specified format asapplicable (e.g. timeline, checklists, requirement documents). Identifies, communicates, and resolves project issues and changes (includingimpact to timing) Operates independently with Strong domain knowledge (understanding of Primary/Secondary Research, survey methodology and client products). Problem solving skills and time management skills. Support consulting assignments (including interfacing with external clients) Responsible for stakeholder communication (including projectcommunication, documentation, query resolution, risk documentation etc.)2 Intermediate analytical & Programming skills to create insights from data usingstatistical tools Identifies new processes and initiatives that help the client/departmentaccomplish its goals. Should be able to multi-task in order to ensure timely completion of activities Manage/track stakeholder queries via email with support fromseniors/mentors if required Troubleshoot technical issues, log issues and work to identify solutions orworkarounds. Find and advocate for software and process improvements. Participate in testing of new features and technology releases as neededSkills & KnowledgeRequirements: Proficient in MS Excel text functions (CONCATENATE, TRIM), math functions(CEILING, RANDBETWEEN,), statistical functions (COUNTA, COUNTIF),information functions (ISBLANK, ISERROR), multiple Lookups, pivot tables andcreating charts Good understanding in Programming tools/languages like HTML and CSS. Knowledge of SQL and VBA is a preferred. Aptitude for data, information, business intelligence, analysis and reporting. Is comfortable working with, interpreting, and summarizing small-to-medium-sized data sets including, but not limited to: paper distribution sheets, HRISfiles, response rates. Understands participants and survey management Knowledge of Statistic functions like mean, median, mode and correlation Effective Business communication skills (email and conference calls) and fluentwith English language. Should be able to coherently and confidentlycommunicate thoughts and ideas verbally, non-verbally and in writing Usage of features like Slide orientation, Transition and timing, PDF conversionand Backgrounds and layouts in MS PowerPoint Should be able to format a table, add cover page, adjust margins, convert textto table and back using MS Word Should be flexible, keen on taking initiatives, accountable, have a collaborativeapproach with fellow colleagues, self-motivator and leadership qualities Ability to work effectively with teams and individually with minimalsupervision. Openness for learning new skills and software Embraces the values of Service, Quality, Innovation, Integrity, andDetermination.Works with: Small to large project teams (both onshore and offshore) and extensive interaction withinternal and/or external clientsAdditional: As this will be work from home arrangement, candidates is expected to make sure: - To have high speed internet/broadband connectivity with high data usages- Uninterrupted access to mobile phone during shift hours- Uninterrupted power backup to manage shift hours- Conducive place to take calls ,

Keyskills :
data collectionconditional formattingreport generationbusiness communicationpivot tablestime managementbusiness intelligencequality controlsqlsurvey methodologyhtmlproject teamsbusiness communication skillscommunication skillsemployee engage