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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Internet / E-Commerce |
| Functional Area | RecruitmentGeneral / Other Software |
| EmploymentType | Full-time |
Customer Success Billing & Collections RepdescriptionBirdEye is looking a Customer Success Billing & Collections Rep with a passion helping retain customers and assisting BirdEye with our collections process. This person will work hand-in-hand with customers to help ensure their billing information is correct, escalating any issues, and helping customers as needed. BirdEye is the next-generation business reputation and customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers. The Customer Success Billing & Collections Rep is a full time job based in the New . Customer Obsessed. We re a meritocracy - you re judged on performance not who you know. We make data-driven decisions. Your opinion matters - collaborative environment to help make BirdEye successful. requirementsExperience 2+ YearsShift Timings - 7:30pm to 4:30am (IST) What you ll doMonitor collection of past due accountsUtilize aging report contacting past due customersInteract with Customers to resolve outstanding billing issuesAttempt to collect paymentInterface with other departments to assist with collections effortsEnsure customer information is up to dateMust communicate & follow up effectively regarding customer accounts on a timely basisWeekly and monthly reporting to direct supervisorWhy you should work at BirdeyeWe want your help to build a world-class customer experience that makes our customers brag about us to their peers and colleagues. Become a part of cutting-edge reputation management technology and help our clients easily manage their reputation. We offer a competitive salary, healthcare benefits, 401K and PTO. Who you are:A person familiar with SaaS support, account management and collections tactics. A data-driven person who understands how to show the value of a marketing Saas product. A person who enjoys the challenge of winning back a client. A customer advocate capable of understanding the client s point of view. benefitsWork closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experienceWe offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the inherent in a fast-growing organization!,
Keyskills :
java unix environment accountmanagement customerexperience reputationmanagement saas 401k meals salary business benefits marketing management healthcare enterprise reputation ep ting framew collab ativeenvironment