| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software,Network / System Administration |
| EmploymentType | Full-time |
Key Accountabilities
Handling escalated tickets for IP related failures.
Contacting vendors and following up until failure resolution.
Timely and High-Quality handling of all support Requests.
Use all forms of training provided by Equant to
Keep up-to-date with existing and new IP services.
Improvement of the OBS knowledge base.
Coach and mentor Service Desk and Incident
Management according to the IP Trend Analysis reports.
Shift work/on-call may be required.
Knowledge and Abilities
Strong understanding and configuration experience of MPLS VPN network and managed LAN
Experience on Wireless LAN and NEXUS Switches is desirable
Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.
Good interpersonal skills.
Good time management, organizational and communication skills
Ability to work under pressure.
Ability to deal with multiple tasks.
Ability to coach and mentor peers and subordinates
Ability to act as the customer representative with suppliers and vendors.
Proactive, self- motivated and determined attitude.
Leadership and Matrix Management, Excellent training coaching skills
Good analytical skills
Excellent problem solving skills are necessary.
Flexibility in terms of working hours.
Proficient in English.
Experience:
A minimum experience of 4 years on technical domain, and 2 years in Service Operations. Should have cleared minimum 2 papers of CCNP / CCIP.,
Keyskills :
mpls vpnservice deskfollowing uptrend analysiscustomer focusproblem solvingtime managementanalytical skillsmatrix managementservice operationscommunication skillslanvpnccnpmplsccipformsmatrixnexus