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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 5 - 7 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
5 - 7 Lakhs Per Annum Job Type : Posted on: To Apply This Job AddThis Sharing Buttons Job Description Employer: MNC ConsultingPosition : IT Specialist- Day to Day Technology SupportExperience : 2- 4 yrsJob Location : GurgaonProvides support services for information technology issues involving Laptop, Mobile Device, Video conferencing or network services to all employeesProvide a high level of customer service while supporting end users (esp. Business Case Teams) in a fast- paced environmentProvides status updates and communicates frequently with/ to end- users as well as with local, regional and global support and management teams Maintain configurations of all notebook computer systems according to established standards (Follow defined Laptop KPIs)Identifies, researches, and resolves technical problems. Documents, tracks and monitors the problem to ensure a timely resolutionDevelops, documents and implements standard operating procedures and customer service guidelinesAssembles, deploys, monitors, manages computer equipment, local IT infrastructure and related technologiesActively tracks hard- and software assets, inventory and incidentsManages local IT infrastructure in order to increase reliability, security and the effectiveness of customer work while reducing costsDocument and update technology related instructions and procedures as required.Maintain problem call history by recording calls in help desk tracking database. Analyze call data to proactively identify improvement opportunities.Evaluate new technologies for potential applicability within the firm.Creates interpersonal relationships and effectively communicate with end users as well as with local, regional, and global support teams.Please apply with your CV with below details if this suits your requirement : ,
Keyskills :
customerservice itinfrastructure videoconferencing mobile tandardoperatingprocedures businesscase netw kservices supp tservices inf mationtechnology interpersonalrelationships it cv video laptop hist