hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Lead Contact Center Expert

2.00 to 7.00 Years   Gurugram   22 Jun, 2020
M/s orange business services
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

BUILT phase

  • Ensure technical lead for the deployment of Genesys Call Centre Solutions:
  • Produce Low Level Design documents
  • Coordinate Customer Acceptance Testing
  • Developments (IVR scripts, call flows, stats server, infomart contact center analyser reporting) and Coordinate deployment of all Call Centre adjuncts.

Engineering activities:

  • Engineering on Genesys CC products
  • Test of patches, new versions for all Call Centre adjuncts
  • Beta testing of new functionality; Testing of tools
  • Technology watch
  • Coordination with Orange engineering teams and Genesys RD

PreSales activities:

  • Technical Support of CRM BU Presales team :
  • Contribution to High Level Design
  • Design Validation
  • BUILD Model Validation
  • RUN Model Validation
  • Estimation of deployment and operational costs

Major roles

  • Manage complex issues and provide solution
about you

Skills

  • Strong design, implementation & troubleshooting skills on Genesys 8.x Framework in cloud & enterprise solutions
  • Design and implementation on reporting solutions (Informart,contact center analyser) & client interfaces (CCPulse,Genesys Interactive Insights and Pulse)
  • Knowledge on scripting of Voice XML using composer and Speechstorm
  • Design and implementation of GVP,WFM,Genesys Interaction Recording and Desktop(IWS,WDE,WWE) solutions.
  • Experience on Automatic Speech Recognition & Text to speech (Nuance,Telisma etc)
  • Configuration of E1/T1 and understanding of related protocols (ISDN & SIP)
  • Strong knowledge on databases (mysql, mssql& oracle)
  • Working experience on Windows 20xx and Linux/Unix and Databases
  • Knowledge of SS7/Next Generation network
  • Good knowledge of VoIP environments and IP/PSTN integrations
  • Must be fluent in English
  • Interpersonal skills
  • Ability to carefully plan and co-ordinate work according to a demanding time schedule
  • Excellent interpersonal and communication skills with the ability to operate in a multi-cultural and cross-functional organisation (eg GRC functional management).
  • Service oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach.
  • Good time management, organizational and communication skills
  • Ability to work under pressure with ability to deal with multiple tasks.
  • Ability to coach and mentor peers and subordinates
  • Good commercial awareness.
  • Presentation/Report writing skills
  • Excellent problem solving skills are necessary.
additional information

,

Keyskills :
lowleveldesign highleveldesign leveldesign contactcenter writingskills customerfocus problemsolving timemanagement modelvalidation technicalsupport designvalidation acceptancetesting workingexperience speechrecognition customeracceptance co

APPLY NOW

Lead Contact Center Expert Related Jobs

© 2019 Hireejobs All Rights Reserved