Learning Consultant-L&D

Job Description

IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you ll be encouraged to challenge the norm, investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.Your Role and Responsibilities As a Learning Consultant- Trainer, you are responsible for working with partners and providing training support with CPS services. You will work closely with the client, IBM s operation management, and staff. You will define, develop, plan and implement training needs to provide best in class training delivery.If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. If you relish the freedom to bring creative, thoughtful solutions to the table, there s no limit to what you can accomplish here.
• Engage Client Managers and Business Unit Leaders to define, build and document training forecasts
• Collaborate with the Delivery teams to identify and analyze gaps in Communication and Soft skills aimed at Conscious & Outcome based Learning.
• Design appropriate learning solutions that lead to measurable performance outcomes
• Contribute towards content development and delivery of training that will cater to the specific needs identified by the businesses/clients
• Constantly upgrade your Soft Skills and keep them relevant to business
• Ability to facilitate sessions using various methodologies viz, classroom set up, Live Virtual Classes, curating content for Self-Paced online modules etc.
• Bringing to the table innovative methods of training delivery that are learner centric and focus on customized outcomes.
• Enhance the performance of individuals thereby adding value to our stakeholders and creating a visible and measurable impact on behaviors and performance.
• Upon approval of a new training requirement, work with the business to set the expectations and requirements
• Work within pre-defined Learning & Knowledge processes while assessing that process to identify, recommend areas, improve and build standard methodologies to follow for delivering the required training
• Collaborate with Top Management to identify Competency based leadership development arena.
• Engage employees and add learning that is fueled with fun and gamification.
• Work in conjunction with the business in the establishment of weekly/quarterly/yearly Global Training Delivery Center goals.
• Review, analyze, and support teams to ensure training goals are being met through a reciprocal approach
• Provide post training support and ensure a detailed study to identify feedback and resolve concerns from the conducted trainings
• Participate in client meetings to construct everlasting work relations that shall enhance strong customer satisfaction
• Perform other miscellaneous duties as required by management
Required Technical and Professional Expertise
• Minimum 7-8 years of experience in training & development (preferably in ITES / BPO / HR / F&A domains)
• Fluent communication skills at a professional level
• Able to deliver training sessions (classroom/virtual) directed towards large teams and engage them
• Experience in building rapport and collaborating with Client Managers through the training modules designed for delivery teams
• Demonstrable experience to partner with new joiners and provide support at all times in terms of clarifying questions.
• Build expertise in soft skills domain, understanding of business strategy for training and drive innovation
Preferred Technical and Professional Expertise
• Experience in Training & Development in a corporate or consultancy set-up
• Equipped with consultative instinct, passionate about training and not view the role as transactional
• Proficiency and experience in conducting classroom sessions, delivering presentations, prepare training road maps will be an advantage
• Ambitious individual who can work under their own direction towards agreed targets/goals
• Proven change management and be open to it good time management and work under tight deadlines
• Demonstrated interpersonal skills while contributing to team effort by accomplishing related results as needed
• Maintain expert communication skills & knowledge by attending educational workshops, reviewing publications
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Keyskills :
content managementconsultingdeliveryeditingmarketingroad mapssoft skillstop managementtraining needstime managementchange managementbusiness strategytraining deliveryproviding trainingcontent developmentcommunication skillsinterpersonal sk