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Life Insurance Customer Service Representative

1.00 to 10.00 Years Gurugram 09 Sep, 2026

Job Location	Gurugram
Education	Not Mentioned
Salary	Not Disclosed
Industry	BFSI
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

What role you will play in team: You will be the primary point of contact for our clients, answering questions and resolving issues.What you will do: You will handle inbound calls, emails, and chats, providing excellent customer service.Key responsibility:Handle inbound calls, emails, and chats from life insurance customers.Answer customer questions and resolve issues efficiently.Process policy changes and updates.Maintain accurate records of customer interactions.Adhere to company customer service standards.Escalate complex issues to appropriate departments.Required Qualification and Skills:High school diploma or equivalent.Excellent communication and interpersonal skills.Strong customer service skills.Proficiency in Microsoft Office Suite.Ability to work independently and as part of a team.Experience with CRM software.Benefits Included:Competitive salary and benefits package.Opportunities for career advancement.Supportive and collaborative work environment.Comprehensive health insurance.Paid time off and holidays.A Day in the Life: A typical day involves answering customer queries, resolving issues, processing policy changes and maintaining accurate records, all while providing top-notch customer service. .

Keyskills :
customer servicecommunicationinterpersonal skillsMicrosoft Office

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Life Insurance Customer Service Representative

Job Description

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