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Manager- UW

7.00 to 12.00 Years   Gurugram   03 Feb, 2023
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Manager Operation, Property & Casualty Insurance Location Bangalore, KarnatakaThe objectives of this Genpact operations unit is to tie with the overall aims of Tango. The group aims to provide a high standard of service for client in Canada Geographies.The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, can do attitude. You must also be willing to work in flexible and varying shifts through the year. As a part of the team you must react proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving. Responsibilities
    • Manager, Underwriting for Bangalore location for Major US and Canadian Insurance carrier
    • Process and people leader with direct independent client relation and client handling
    • Leadership experience of managing a team size of + 60, ability to work in an environment of multiple priorities and conflicting deadlines
    • Manage FTE s, SME & AM levels based on budget requirements & directions provided by Leadership team
    • Accomplishment in process optimization, operation management, and client servicing & team management with key focus on cost control, revenue maximization, and strategic planning and change management
    • Drive operational rigor, manage SLAs and KPIs, drive continuous process improvements/efficiency
    • Good knowledge of P&C Insurance Underwriting, with team leading and client handling experience
    • Hands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly/monthly reporting to both internal management and client stakeholders
    • Leading weekly/monthly/quarterly discussions on operations with Canadian client stakeholders
    • Ability to function effectively in a team environment exercising good judgment
    • Provide quality control for all types of policies and endorsements generated by the business unit.
    • Ensure that turnaround time and quality of documents meets Company service standards
    • Manage own work in process and support team efforts to ensure that individual, team and office goals are met of performing quality audits
    • Understanding of risks faced by the function and the controls in place to manage and mitigate
    • Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
    • Approving hiring and redeployment requests within his/her group
    • Queue Management Effectively managing and monitoring queue
    • Sharing RCA on escalations received followed with good problem solving skills & attention to detail.
    • Should have wing to wing knowledge of the Endorsement, Submission Intake, Issuance
    • Support Knowledge transfer at the time of process transition from the business site
    • Innovate ideas to error proof the process & reduce manual interventions
    • Conduct and participate in knowledge transfer sessions for new joiners in the team
    Minimum qualifications
    • Any Graduate / Post Graduate
    • Communication skills for client handling Good Written and spoken Communication Skills
    • MIS skillset - Good knowledge of MS Office specifically MS Excel & Word
    • Preferred Certification: AINS, IIA, CIP, CPCU
    • Preferred Candidate with Green Belt certification
    • Preferred Candidate with onsite transition experience.
    ,

Keyskills :
ms officegreen beltteam leadingcost controlmusic makingcustomer focusquality controlteam managementproblem solvingpropertycasualty insurance

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