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Microsoft Office 365 L2 Support Engineer

2.00 to 7.00 Years   Gurugram   14 Jun, 2023
Planet Recruiters Hiring For Microsoft Office 365 Specialist
Job LocationGurugram
EducationNot Mentioned
SalaryRs 5 - 9 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    HiringFor Microsoft Office 365 L2 Support SpecialistJob Location : GurgaonWORK FROM OFFICE ! Immediate Joinerswill be Preferred !Eligibility Criteria
    • Work Experience of minimum 2 years on Microsoft Office 365 & Exchange Server is Mandatory.
    • Need Candidates with International Technical Support Experience on troubleshooting Office 365 Products & Exchange Server issues.
    • Excellent Communication Skills
    Roles & Responsibilities Responsible to provide high end Technical & Project based support & consultation for Office 365 Cloud The candidate will be required to architect, design and implement solutions using different services & solutions offered by MS Office 365 package Handle Tier 2 Office 365 related issues. Help Tier 1 resources to address the Office 365 related issues Troubleshooting the advanced Office 365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer. Reporting and trending on the effectiveness of the solutions and standards Initiate improvements in tools, requirements gathering, processes, and people Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Office 365 related tickets. Understanding Office 365 support priorities and objectives and taking an active role in accomplishing them. Should be able to use & provide advanced tools for Office 365 issues diagnosis & troubleshooting Responsible for handling individual projects related to new implementations, improvisations or migrations to Office 365 from multiple source platforms. Technical Skills Extensive knowledge of Win 7, 8, 8.1 & 10, 2003,2008 & 2012 servers OS Extensive knowledge of emailing: MS Exchange 2007, 2010, 2013 ,2016 & Online (O365) Extensive knowledge of SMTP, POP3 and Exchange mail protocols Extensive knowledge of Exchange Hybrid Configuration & Mail Flow troubleshooting Able to troubleshoot complex Exchange Online Mail Flow & Environmental Issues. Able to analyse Exchange Logs and provide RCA of the reported issues Relevant experience on Office365 Exchange Online, Online Spam Filtering, Connectors, Transport Rule, DKIM, DMARC, Auditing, Retention & Archival policies, DLP, Message Trace & header Analysis, Public Folder Management. Should have extensive knowledge of on-prem& O365 Hybrid Environment Should have extensive experience in working with Exchange Backups and Restores using native backup tools and 3rd party backup software.5 Days WorkingFree Both Side CabsRotational Shifts & OFFSalary 9 LPARelevant Candidates Can Contact :Parmeet hidden_mobile

Keyskills :
exchange serverms exchangesharepointms office suitemicrosoft certified system administratormicrosoft office 365

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