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Office Engg

2.00 to 5.00 Years   Gurugram   06 Jan, 2021
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Description:Fulltime Opportunity - Looking for O365 resources with 2 years of mandate relevant experience and 4-5 years of total experienceLocation - Gurgaon (Candidates need to join the office physically as 50% employee are allowed to work from office)Notice Period - 30 DaysMust have Certifications like MCSE or MCSD Azure (Advanced Level) & ITILCab Facilities availableCandidates from Non-Hiring zone will have to relocate to GurgaonTechnical Skills:

  • Extensive knowledge of Win 7, 8, 8.1 & 10, 2003,2008 & 2012 servers OS
  • Extensive knowledge of emailing: MS Exchange 2007, 2010, 2013 ,2016 & Online (O365)
  • Extensive knowledge of SMTP, POP3 and Exchange mail protocols
  • Extensive knowledge of Exchange Hybrid Configuration & Mail Flow troubleshooting
  • Able to troubleshoot complex Exchange Online Mail Flow & Environmental Issues.
  • Able to analyze Exchange Logs and provide RCA of the reported issues
  • Relevant experience on Office365 Exchange Online, Online Spam Filtering, Connectors, Transport Rule, DKIM, DMARC, Auditing, Retention & Archival policies, DLP, Message Trace & header Analysis, Public Folder Management.
  • Should have extensive knowledge of on-prem & O365 Hybrid Environment
  • Should have extensive knowledge in AZURE AD and AD Connect implementation.
  • Should have extensive experience in performance monitoring and troubleshooting activities in Office365 using advanced tools like PowerShell
  • Should have extensive knowledge & experience in implementing ADFS Single Sign One with Office365 & configuring ADFS internal & proxy servers.
  • Should have extensive experience in working with Exchange Backups and Restores using native backup tools and 3rd party backup software.
  • Should have extensive knowledge of MS Office tools
  • Extensive understanding of network protocols e.g. TCP / IP & mail traffic & DNS flows
  • Extensive administrative Knowledge on other Office365 products like Skype for business, SharePoint online etc
Eligibility Criteria:
  • Should have worked as a Level 2 engineers for atleast 2 years
  • Should at least have 4-5 years of total working experience
  • Should be Graduate or Above
  • Should have extensive working knowledge of Microsoft Office365 cloud
  • Must have Certifications like MCSE Office365 & ITIL
Principal Responsibilities:
  • Responsible to provide high end Technical & Project based support & consultation for Office365 Cloud
  • The candidate will be required to architect, design and implement solutions using different services & solutions offered by MS Office365 package
  • Handle Tier 2 Office365 related issues.
  • Help Tier 1 resources to address the Office365 related issues
  • Troubleshooting the advanced Office365 issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer.
  • Will be responsible for updating, sharing daily, weekly & monthly Office365 related tickets tracker & analysis.
  • Resolving any global, cross-functional or work-team issues
  • Defining key management routines and governance strategy to ensure effective business process execution
  • Reporting and trending on the effectiveness of the solutions and standards
  • Initiate improvements in tools, requirements gathering, processes, and people
  • Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Office365 related tickets.
  • Understanding Office365 support priorities and objectives and taking an active role in accomplishing them.
  • Should be able to use & provide advanced tools for Office365 issues diagnosis & troubleshooting
  • Responsible for handling individual projects related to new implementations, improvisations or migrations to Office365 from multiple source platforms.
Behavioral Skills
  • Excellent verbal & written Communication skills
  • Should have excellent customer handling & listening skills
  • Strong analytical skills
  • Strong problem-solving skills
  • Change Management & negotiating skills
  • Quick decision maker and fast learner
  • Experience in handling multiple tasks
  • Very organized and team player
  • Result Oriented & able to deliver within timelines
About PROLIM CorporationPROLIM is a leading provider of end-to-end IT , PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high-value technology consulting, staffing, and project management outsourcing services.Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.,

Keyskills :
product engineeringkey managementproblem solvingms officespam filteringms exchangecustomer handlingproject managementprogram managementmusic makingtier 2business process

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