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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 6 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Operations Management / Process AnalysisBack Office Operations |
| EmploymentType | Full-time |
Process/LOB: OperationsJob: Deputy ManagerLocation: Gurgaon/DelhiReporting to: ManagerPurpose of the Job: Job requires the candidate to manage a team responsible for running operation. The incumbent will be required to manage a team for day to day operations across all portfolios agreed with client ensuring 247 shift support in line with client requirements, achieving client & internal deliverable.Eligibility Criteria: Any Graduate from a recognised university Should have completed a minimum of 12 months in the current role Flexible in shift timings to work for 24*7 support Must be ready to get cross trained in every line of businessShould have relevant experience of operationsRole Essentials: Specifies Key Result Areas for the Incumbent People Management: Team management handling teamCoaching & Feedback Providing adequate feedback & coaching to improve employee morale & contribute directly in team performanceEmployee Engagement conducting engagement activities at team as well as organization level Attrition & Absenteeism Adherence to attrition & absenteeism targets aligned as per goalsEmployee Development provide learning opportunities to team & succession planningMonthly Team Connect Evaluation of teams performance & monthly 1-0-1 connect with employees Performance Management: Achieving & exceeding all service level agreements/CTQsLeading Performance improvement initiativesPerforming quality checks (Auditing the cases reviewed by team)Sharing the client calibration requirements with Sr. Mgr. /Head Ops Conducting calibration exercise with quality & training teams as required Value add Support: Assisting in preparing business reviews as required Assisting in understanding clients requirements and conceptualize solutions to meet them effectivelyAssisting with any ad-hoc requirements, as per business Compliance:Adherence to internal policies & all audit requirements for self & team Adherence & comply with all client related regulatory requirementsKnowledge and Skills Required: Well versed in working with MS Office and Internet Explorer Good Analytical SkillsConflict Management Time Management Proven track record of managing/supporting/extensive mentoring experience of minimum 5 to 10 in similar roles Preferred: Excellent verbal & written English Communication skillsJob Category: Deputy ManagerJob Type: Full Time Job Location: Gurgaon/delhi Job Experience: 5+ year
Keyskills :
internationalcallcenter teamleading customersupport operationsmanagement voiceprocess ssistantmanager