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Operation Associate - Email and Chat Support

Fresher   Gurugram   15 Dec, 2025
ACUITTY CONSULTANTS LLP Hiring For AcuittyTech
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaOperations Management / Process AnalysisCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Role: Partner Support - Email/Chats Process ( Operation Associates )Acuitty Tech works with some of the largest companies in the world to provide them with the solutions they need to manage and grow their business. In just the last year, we have been growing consistently at over 300% year on year, and we owe it all to our employees. We have always been an employee centric organisation with one of the lowest attrition rates in the BPO and ITES industry.Overview:As a Partner - Support Associate at Acuitty Tech, you will be the first point of contact for sellers on one of the worlds largest e-commerce platforms. Youll play a vital role in resolving seller concerns, offering guidance on platform features, and ensuring a seamless support experience through email communication.Responsibilities:
    • Responding to customer queries in a timely and accurate way, via email/Chat
    • Identifying customer needs and helping customers use specific features.
    • Analysing and troubleshooting seller concern.
    • To resolve customer queries within the assigned TAT.
    • Develop strong customer relationships and provide paramount service.
    • Coordinate with the team for updates.
    Eligibility:
    • Proficient written English communication skills.
    • Willingness to work in night/rotational shifts (shifts rotate every 12 months).
    • Freshers are welcome and encouraged to apply.
    Working Details:
    • Location: AIHP Signature Sector 18 Udyog Vihar, Gurgaon, Haryana
    • Work Schedule: 5 Days a Week | Rotational Night Shifts | 2 Week-Offs
    • Eligibility: Open to Freshers
    • Work from Office.
    Why choose AcuittyTech
    • Night shift allowance and frequent overtime opportunities with competitive pay.
    • Paid training and hands-on learning through On-the-Job Training (OJT).
    • Access to a comprehensive knowledge base while on shift.
    • Opportunity to work with a leading e-commerce platforms support system

Keyskills :
chat processcustomer service

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