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Operation Manager (Roadside Assistance Industry)

1.00 to 10.00 Years Gurugram 24 Aug, 2026

Job Location	Gurugram
Education	Not Mentioned
Salary	Not Disclosed
Industry	Others
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Assistant Manager / Manager OperationsLocation: GurgaonExperience: 35 YearsPosition Overview:We are seeking a dynamic and experienced Assistant Manager / Manager Operations to oversee our roadside assistance operations. The ideal candidate will have a strong background in the RSA industry, with proven experience in call center operations management. This role demands exceptional leadership skills, the ability to manage large teams, and a commitment to operational excellence in a fast-paced environment.Key Responsibilities:Team Management: Lead and manage a large team of customer support and dispatch professionals, ensuring high levels of performance and engagement.Operations Oversight: Oversee 24x7 operations, ensuring efficient and effective service delivery in line with company standards.Stakeholder Management: Maintain strong relationships with internal and external stakeholders, ensuring clear communication and alignment on operational goals.Vendor Management: Collaborate with vendors to optimize service delivery and manage contractual obligations effectively.Client Management: Serve as a primary point of contact for clients, addressing inquiries and resolving issues promptly.SLA Management: Monitor and manage Service Level Agreements (SLAs), ensuring compliance and timely escalation of issues as needed.Performance Metrics: Analyze operational performance metrics and implement strategies for continuous improvement in service delivery and customer satisfaction.High-Volume Operations: Manage high-volume customer support and dispatch operations, ensuring swift response times and effective resolution of customer issues.Mandatory Requirements:Proven experience in the Roadside Assistance (RSA) industry.Strong background in call center operations management.Demonstrated experience in managing large teams.Excellent communication and stakeholder management skills.Experience in vendor management and client management.Expertise in SLA management and escalation handling.Preferred experience in high-volume customer support and dispatch operations.Ideal Candidate:The ideal candidate should be capable of managing 24x7 operations in a fast-paced roadside assistance environment and driving operational excellence. A proactive approach to problem-solving, strong analytical skills, and the ability to thrive under pressure are essential for success in this role.Why Join Us Opportunity to work in a dynamic and fast-paced environment.Be part of a company that values innovation and operational excellence.Competitive salary and benefits package.Compensation: 600,000.00 - 750,000.00 per yearExperience:Roadside Assistance: 3 years (Required)Location:Gurugram, Haryana (Gurugram) (Required)Work Location: In person .

Keyskills :
team managementvendor managementclient managementSLA managementRoadside Assistance industrycall center operations management

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