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Operations Analyst (Pre- Post Sales) - Gurugram

1.00 to 6.00 Years   Gurugram   31 Jan, 2024
ValueDrive Technologies Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryAutomobile / Auto Ancillaries
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    About the role:
    • This is in office job to provide excellent customer service from intake to
    • release of their vehicles.
    • Determine and diagnose car issues based on customer description and vehicle
    • condition.
    • Stakeholder management, CX handling, ticket management and Warranty
    • handling
    • Responsible for handling customer escalations at city level
    • Driving better customer experience with instant resolution at the time of delivery
    • Ensuring process and policy adherence across the function so that CX experience
    • is not impacted.
    • Understanding customer expectationsin various aspects and sharing the same
    • with central team
    Requirements:
    • Working knowledge and experience of automotive products, repairs and parts
    • Secondary education in the automotive field or equivalent work experience
    • Strong communication skills and the ability to translate customers needs to workable technician orders.
    • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly.
    • Exceptional customer service skills based on experience

Keyskills :
automotiveautomotive salesautomobile serviceautomobile engineering

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