Order Management Specialist

Job Description

An Order Support Specialist plays a critical role in Aheads Opportunity to Cash process. They will be responsible for tracking the status of orders with our vendors and distributors and gathering critical information for our customers regarding delivery of procured goods. An OSS will work with Aheads Client Operation Specialis and Procurement and Logistics specialists to update, escalate and inform sales, finance and the customer with information such as shipping details, tracking information, and Proof of Deliveries.This information will be accessed through various vendor portals and tracking tools and email inquiries. The information will then need to be populated into specific objects and fields in SFDC.Duties/ResponsibilitiesOperationsTrack shipments and update SFDCMaintain good working relationships with our vendor partners and internal customersDeals with sales issues as they ariseInteract with sales reps, client operations specialist and P&L Specialist to answer questionsRespond to inquiries from finance using shared reports, SFDC Chatter and emailIdentify and suggest opportunities to improve efficienciesAssist team members with special projects as neededEducation and ExperienceAssociates or Bachelors degree preferred in Business Administration or other related area (Accounting, Communications, Finance, etc.)Entry level or a few years of experience of Operations, Sales Administration, Finance or Sales Support in the Technology industryKnowledge, Skills, AbilitiesEffective verbal and written communicationIndependent, self-starter, effective team playerOrganizational and Time Management skillsPositive attitudeStrong troubleshooting & problem solving skillsSalesforce.com experienceOffice 365 proficiencyExperience in a fast-paced sales and technology environmentWork effectively and efficiently under pressure; Proven ability to meet difficult deadlines especially during peak, fast-paced periodsWhy AHEAD:Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits includeMedical, Dental, and Vision Insurance401(k)Paid company holidaysPaid time offPaid parental and caregiver leavePlus more! See benefits https://www.aheadbenefits.com/ for additional details.The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location. An Order Support Specialist plays a critical role in Aheads Opportunity to Cash process. They will be responsible for tracking the status of orders with our vendors and distributors and gathering critical information for our customers regarding delivery of procured goods. An OSS will work with Aheads Client Operation Specialis and Procurement and Logistics specialists to update, escalate and inform sales, finance and the customer with information such as shipping details, tracking information, and Proof of Deliveries.This information will be accessed through various vendor portals and tracking tools and email inquiries. The information will then need to be populated into specific objects and fields in SFDC.Duties/ResponsibilitiesOperationsTrack shipments and update SFDCMaintain good working relationships with our vendor partners and internal customersDeals with sales issues as they ariseInteract with sales reps, client operations specialist and P&L Specialist to answer questionsRespond to inquiries from finance using shared reports, SFDC Chatter and emailIdentify and suggest opportunities to improve efficienciesAssist team members with special projects as neededEducation and ExperienceAssociates or Bachelors degree preferred in Business Administration or other related area (Accounting, Communications, Finance, etc.)Entry level or a few years of experience of Operations, Sales Administration, Finance or Sales Support in the Technology industryKnowledge, Skills, AbilitiesEffective verbal and written communicationIndependent, self-starter, effective team playerOrganizational and Time Management skillsPositive attitudeStrong troubleshooting & problem solving skillsSalesforce.com experienceOffice 365 proficiencyExperience in a fast-paced sales and technology environmentWork effectively and efficiently under pressure; Proven ability to meet difficult deadlines especially during peak, fast-paced periodsWhy AHEAD:Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by s

Keyskills :
OperationsSales AdministrationFinanceSales SupportTime ManagementProblem solvingTechnology industryVerbalwritten communicationOrganizational skills