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ORM Executive (Online Reputation Management)

Fresher   Gurugram   04 Jun, 2026
AASAANJOBS PRIVATE LIMITED Hiring For AASAANJOBS PRIVATE LIMITED
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryFMCG / F&B
Functional AreaBack Office Operations
EmploymentTypeFull-time

Job Description

    Hiring: ORM Executive (Online Reputation Management)Location: Gurgaon Sector 65 Experience: 1to 3 Years Experience Salary: Up to 3035K NTH (Depends on Interview) Shift: General Shift Role Overview:We are looking for a dynamic ORM Executive to manage our brands online reputation across digital platforms. The ideal candidate should have strong communication skills, experience in handling customer interactions, and the ability to manage online reviews, feedback, and escalations effectively. Key Responsibilities:
    • Monitor brand mentions across social media, review platforms, and forums
    • Track keywords and identify negative sentiment or potential risks
    • Respond to customer queries, complaints, and feedback within defined SLAs
    • Maintain brand tone and professionalism in all communications
    • Handle escalations and coordinate with internal teams for quick resolution
    • Raise and track tickets to ensure proper complaint closure
    • Identify and escalate high-risk reputation issues
    • Work closely with Support, Tech, Ops, and Marketing teams
    • Use ORM tools and ensure proper tagging and reporting
    Key Skills Required:
    • Excellent Written & Verbal Communication
    • Strong Crisis Handling Ability
    • Analytical & Problem-Solving Skills
    • Experience with ORM / Social Listening Tools
    • Attention to Detail
    Key KPIs:
    • Response Time & Resolution Time
    • Customer Sentiment Improvement
    • Ratings & Reviews
    • Escalation Rate
    • Closure Efficiency
    Eligibility Criteria:
    • Graduate in any discipline
    • 13 years of experience in ORM / Customer Support / Social Media Handling
    • Experience in handling platforms like Google Reviews, , etc.

Keyskills :
orm toolsdigital marketing

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