Product Manager II InsurTech Post-Purchase Experience

Job Description

Product Manager II InsurTech Post-Purchase Experience At Expedia Group we believe travel can bring good into the world, and our mission is to power global travel for everyone, everywhere. If you seek a collaborative, innovative, and fast-paced environment and are passionate about our customers experience, you will love Expedia Group s InsurTech team. In InsurTech, we seek to provide confidence to book and peace of mind for our travelers globally.Are you passionate about customer experience We want a resourceful, organized, and strategic self-starter to play a pivotal role in driving the product strategy and development for the InsurTech product suite post-purchase experience. Your deep understanding of our customer and the business value drivers will accelerate near and long-term performance by identifying, evaluating, and prioritizing opportunities. Your efforts will increase customer engagement, improve customer experience, and drive repeat purchases of our products.What you ll do:
• You will lead a cross functional team (including but not limited to engineers, content strategists, UX) through the product development lifecycle for a single product area to achieve a business goal.
• You will articulate the needs of target segment(s) and anticipate their likely reaction to a given change.
• You will use customer insights to develop a set of viable solutions for customer problems and to make product prioritization decisions with manager direction.
• You will break down frameworks to understand key assumptions and identify gaps and/or potential improvements.
• You will understand existing key performance indicators related to your own work and the importance of metrics in defining success (e.g., efficiency and effectiveness).
• You will predict how much new product features will drive metric improvement
• You will bring a defined group of internal and external partners together, identify how potential solutions could address a problem and assess the implications of potential solutions.
• You will anticipate and assist team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages).
• You will proactively drive alignment across teams ensuring the best available information is included in analysis and share findings with peers and leaders.
Who you are:
• Bachelors, Masters or PhD degree in Economics, Statistics, Mathematics, Engineering or a related technical field; or Equivalent related professional experience.
• Some familiarity with agile practices, data science principles, the scientific method and reverse engineering.
• Experienced serving as a SME for product features owned including the ability to demo, explain capabilities and understand technologies used.
• Experience with platform related products and/or the travel or insurance a plus.
About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Groups family of brands includes: Brand Expedia , Hotels.com , Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert , CarRentals.com , and Expedia Cruises .2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.,

Keyskills :
marketingsalesproduct developmentproduct managementdeliverykey performance indicatorsdata sciencemedia solutionsproduct strategy