| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Media / Dotcom / Entertainment |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
PositionDescription:
The Product Support Engineer is acustomer-facing position that will provide Tier 1 and Tier 2 level productsupport and engineering assistance to customers, prospects and partners of ourclient an industry-recognized leader in the delivery of cybersecurityproducts and services. Day-to-dayactivities will be to collaborate with the Support Manager to prioritize andrespond to customer support tickets and inbound calls; assist customers withissues related to installation, setup, configuration, use of the product,troubleshooting problems with the product, and investigating product content,logs and error messages to determine a possible resolution.
TechnicalSkills:
Strong familiarity and skills in Ubuntu,CentOS, Red Hat and other Linux-based derivatives are a must. Candidate musthave demonstrated experience and in-depth knowledge of networking protocols (TCPIP, HTTP, SSL,FTP, DNS, SMB, LDAP, RPC, etc.), virtual environments, networkadministration and security-related architectures and configurations, such as:service and port management and firewall polices, that can affect productinstallation and communication to/from scan targets. Skills with RDBMS platforms, like MySQL,Postgres or Oracle, are also a plus to contribute to investigation of issues withscan results. Candidate must also have aworking knowledge in ticket-based systems, like ZenDesk or Remedy, etc. inorder to interact with customers and document ticket status and resolution.
CommunicationSkills:
Candidate will provide day-to-day customerinterface, so strong written and oral communications a must. Candidate may also be given an opportunity toprovide product demonstrations to prospective customers, either through Web-exsessions or attending trade shows. So strong interpersonal skills and the abilityto demonstrate and describe product capabilities is preferable.
Optionalbut a Plus:
Prior experience with or customer supportrole with vulnerability scanning products (ex. Nessus, SAINT, Qualys) and abasic understanding of vulnerability exposures (CVEs) and severity levels (CVSS),a plus. Knowledge of AWS, Azure and or other Cloud vendors. Working with VMwareand Oracle Virtualbox.
Prior experience or knowledge of compliancestandards such as PCI, HIPAA, FISMA, SOX
Education : Bachelor sDegree
Experience :2-10 years
Keyskills :
tier 2aws port managementnetworking product supportnetwork administration strong interpersonal skillsquantitative management