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Program Manager II

2.00 to 4.00 Years   Gurugram   03 Jul, 2021
Expedia
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

ExpediaProgram Manager IIDo you want to be part of a team that s helping a global technology organization provide a better service every day Our Operational Excellence team is looking for an experienced and curious learner to join our team! As part of your journey, you will have responsibility to execute and mature the global Problem Management and Change Management process. You will partner and gain alignment with others across technology organizations within Expedia Group learning from opportunities presented after production incidents, as well as further the reach of our change tracking platform. You will creatively collaborate to define and track tactical and strategic plans to mature Expedia Group technology. As a product ledorganization, Operational Excellence works on sizable initiatives that impact Expedia Groups bottom line in a measurable way.What You ll Do:

  • You will assist subject matter experts in defining requirements as needed, contributing to the project schedule, and maintain program/project documentation and corresponding meetings as needed. You will also track issues and mitigation plans for risk management, and lead technical, unambiguous projects under supervision
  • You will interface with stakeholders and drive collaboration to derive solutions to complex problems
  • You will recognize and follow patterns that exist inside and across systems
  • You will articulate and present process improvement ideas to the wider business
  • You will understand (internal and external) customers needs and begins to develop the skills necessary to help customers understand business challenges
  • You will anticipate the needs of the different audience groups in the business unit/function that receive technical communications and how they differ from each other
  • You will collaborate with technology SMEs to understand and document root cause on incidents that impact Expedia travel sites
  • You will strive for solutions to issues and identify remediation actions to prevent incident recurrence and influence teams to move this work through their backlogs
  • You will interact with peers, leadership and Expedia Group partners to share information, provide input on strategic and operational initiatives, and improve cross-departmental processes
Who You Are:
  • Demonstrates an understanding of functional technical information (e.g. user flows, technical system design and workflows)
  • Anticipates and assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages)
  • Proactively contributes to cross team collaboration, ensuring the best available information is included in analysis, and shares findings with peers and leaders
  • Exhibits knowledge of the organizations processes, objectives, and challenges and their impact on the business
  • 2- 4 years proven ability in IT Operations,Quality Assurance, or Development with experience providing operations or development support services in complex and large-scale eCommerce environment.
  • Curious problem solver experienced in current technology implementations
  • Strong customer focus and communication skills to deliver technical concepts in a clear and concise manner to all levels of the organization
  • Persistent and passionate about quality of work
  • Technical expertise in one or more areas of technology. Cloud experience a plus
  • Prior experience in Program Management is desired
About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Groups family of brands includes: Brand Expedia , Hotels.com , Expedia Partner Solutions, Vrbo , Egencia , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert , CarRentals.com , and Expedia Cruises .2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.,

Keyskills :
project managementagileprogram managementmanagementdeliverysubject matter expertsenvironmental impact assessmentroot causeuser flowsit operationspoliciesprocedures

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