Quality Analyst

1.00 to 5.00 Years Gurugram 20 Nov, 2023

Job Location	Gurugram
Education	Not Mentioned
Salary	Rs 2.0 - 4.5 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Customer Service (Domestic)Audit
EmploymentType	Full-time

Job Description

Position : Quality AnalystGroup : Quality & TrainingMandate : Work From OfficeUrgently looking for Quality Analyst for our company DreamWeavers InfoCom. Location : WestDelhi, New DelhiSkills Required :- Minimum 3 years of experience working as QA/QC- BPO/KPO experience is must- Should have good hands on quality tools and analysis - Should be able to conduct regular coachingsessions - Must be able to handle deadlines and pressure- You will be required to Audit calls, analyse their flaws and work on Quality monitoring sheet- Train new hire on quality parameters and QMF.- Audit reps to analyse AOI and areas improved- Conduct Mock calls and certification- RAG analysis, coordinating with TLs and Trainer, working on BQ reps etc.Working Days: 6 Days (Monday to Saturday)Weekly Off Sunday (Fixed)Working Hours: 10 Am 6 PmReporting Supervisor: Head OperationsThanks & Regards,Tanisha KapoorHR ExecutiveMobile: 91-hidden_mobile.DREAMWeavers Infocom Pvt. Ltd.

Keyskills :
communication skillsgood speaker

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Quality Analyst

Job Description

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