RBB-Branch Operations Mgr Apply

Job Description

• Customer ServicesLobby Management at branchEnsure quality customer services are provided at branchHandling Customer Complaintso Manage irate customers if required or escalatedo Recording complaints as per the specified processo Resolving all complaints received (self, branch, other units) within the stipulated TATso Monitor all complaints received and ensure that staff are closing it within TATMonitoring Welcome desk for overcrowdingBranch OperationsReviewing E call back reportReview of ST 044 reportReview of CH 106 Report CheckingMonitoring Key register / Password Handover and Takeover at branchMonitoring of Tatkal kits issued at branch
• Monthly verification of gold packets for Gold Loan
• Approval for processing of Funds Transfer / issuance of Cash Withdrawal Slip in absence of chequeMonitoring Sign in / Sign out report on daily basisSurprise verification of Bulk Stock held at branch / Deliverables held at branchFortnightly surprise verification of branch ATMs
• Monitoring utility bill payments for the branch
• Monitor and update 1 Core transaction in portal
• Tallying and monitoring of suspense account at branch on daily basisMonitoring activation of dormant account for branch as per process
• Monitoring account closuresMonitoring Stop payments and Hotlisting reportsMonitoring dummy accounts of branchMonitoring of pending register and instructions at branch
• Sending monthly reports to Zonal officeMonitoring Blocked accounts at branchMonitoring activation of dormant accountMonthly Locker reconciliation basis BA 126 reportMaintaining the branch Locker KeyConfirming the cash deposit stamp to be used by the branch teller on daily basisApproval for all retrievals / sending documents to records management vendor
• Promoting all direct banking channels and ensuring that the customer is utilizing the sameMaintain the Circular File of the Branch- Downloading of circulars to all staffATM upkeep/ maintenance ensure as per HDFC standardsDaily Reports / checking & ensure proper filing doneAll reporting is done on time to the cluster coordinator
• - BOM to be responsibleEnsure smooth functioning of all teller countersEnsure that printers/ faxes/Xerox machine / note counting machine fix accountability for eachTo ensure all mandatory posters are displayed at all times
• Review of all mandatory reports at branchChecking of Account opening forms at branchMonitoring of late sitting and Batch closure as per banks time lines
• Monitoring LTR & Welcome calling Review Report in place on daily basisEffective migration of portfolio customers from physical mode to Digital Platform
• Ensure all legal and regulatory letters responded on time
• Surprise verification of all operational areaTo ensure migration of physical transactions both financial and non financial to digitalTo ensure that all process lapses and critical lapses observed in previous audit are adhered and no repeat commentsFollow up with customers for compliance of Regulatory requirementso Form 60/61o FATCA / CRSo Re-Kyc documents
• Branch EfficiencyMonitoring Hygiene parameters for the branchSA/CAActivationSA/CA DepletionAOF FTNRFTNR of Customer instructionsDemat FTNRCredit Card ActivationDemat ActivationEnsure Improvement in Band 1and 2 customersUpdation of UAS Alerts under BOM
• DigitizationTo ensure migration of physical transactions both financial and non-financial to digitalDAP Migration of LeadsMarketing ActivitiesEnsure that the branch have banners, collaterals, pamphlets as per the merchandising manualEnsure that 5-S norms are adhered to for all workstation including selfBranch Administration including housekeeping, upkeep, etc
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Keyskills :
direct bankingaccount openingmonthly reportsbranch handlingbranch operations