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Reception Manager

15.00 to 25.00 Years   Gurugram   06 Feb, 2024
Future Solution Centre
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaFront Office / ReceptionistAdministration / Facility / Transport
EmploymentTypeFull-time

Job Description

    We are looking for a Front office manager to manage our reception area. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.Responsibilities
    • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
    • Train, supervise and support office staff, including receptionists, security guards and call center agents
    • Schedule shifts
    • Ensure timely and accurate customer service
    • Handle complaints and specific customers requests
    • Troubleshoot emergencies
    • Monitor stock and order office supplies
    • Ensure proper mail distribution
    • Prepare and monitor office budget
    • Keep updated records of office expenses and costs
    • Ensure companys policies and security requirements are met
    Requirements and skills
    • Proven work experience as a Front desk manager or Reception manager
    • Hands on experience with office machines (e.g. fax machines and printers)
    • Thorough knowledge of customer service, office management and basic bookkeeping procedures
    • Proficiency in English (oral and written)
    • Solid knowledge of MS Office, particularly Excel and Word
    • Excellent communication and people skills
    • Good organizational and multitasking abilities
    • Problem-solving skills
    • High School diploma; additional certification is a plus

Keyskills :
reception call servicescomputer operatingreceptionist activitiesreceptionreceptionist dutiesoperations management

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