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Representative, Customer Service and Support

Fresher   Gurugram   09 Jul, 2026
APL Logistics
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    ResponsibilitiesOperationalMonitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary. For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers. Stakeholders ManagementProvide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met. Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers satisfaction. Develop and maintain strong relationships with customers to promote repeating business and customer loyalty. Work collaboratively with cross-functional teams to achieve common goals and objectives. Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately. Maintain and build strong relationships with vendors and suppliers. Insights and ReportingGenerate and analyze reports on order fulfillment metrics and identify areas for improvement. Identify areas for improvements in current processes and provide suggestions for improvements. Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency. Prepare performance metrics and other relevant data for Supervisor/Managers presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately. ResponsibilitiesOperationalMonitor and analyze order fulfillment metrics such as order cycle time and order accuracy; take corrective actions to rectify service level provided where necessary. For selected staff, support Vendor Logistics Program to secure new businesses and deepening business relationships with current customers. Stakeholders ManagementProvide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner. Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met. Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers satisfaction. Develop and maintain strong relationships with customers to promote repeating business and customer loyalty. Work collaboratively with cross-functional teams to achieve common goals and objectives. Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately. Maintain and build strong relationships with vendors and suppliers. Insights and ReportingGenerate and analyze reports on order fulfillment metrics and identify areas for improvement. Identify areas for improvements in current processes and provide suggestions for improvements. Work with Supervisor/Manager to execute initiatives to improve order fulfillment processes and increase efficiency. Prepare performance metrics and other relevant data for Supervisor/Managers presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately.

Keyskills :
Customer ServiceOrder FulfillmentStakeholder ManagementRelationship BuildingData AnalysisReportingProcess ImprovementCommunication

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