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Senior Associate - Commercial Data Analyst

7.00 to 13.00 Years   Gurugram   04 Apr, 2023
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    SA, Commercial Data Analyst, C2CThe Installed Base COE team ( IB Team ) performs various data management tasks including data standardization, clean-up, comparison, reconciliation, and analysis for Healthcare Business. The current process covers the ULS modality business in the US.The process involves collecting data from various sources (customer, biomed, service team, sales reps, ERP system, CRM system), standardizing the data and then comparing and reconciling the data to produce the most complete and accurate data set. Once the data is finalized, then files are provided to the relevant HC team so that updates can be made to the appropriate systems so that each system reflects the same data. The IB Team is responsible for any ad-hoc report what is requested by customer, IB Team also provides IB reports for customer that summarize the results of this work. Responsibilities
    • Provide best in class support for the service team all along installed base lifecycle.
    • Record in mainframe systems all activities related to installed base, in accordance with internal and external regulations to provide a clean and up to date database.
    • Keeps track of on-going tasks, priorities, deliverables.
    • Act as gatekeeper for building an up-to-date database. Evaluate and solve discrepancies.
    • Primarily responsible for working with data files including data collection, standardization, comparison, reconciliation, and reporting.
    • Maintain accurate records in accordance with the business Global Quality Procedures.
    • Owns relationship with GEHC, regular daily calls with Stakeholder and Sales Engineers.
    • Provides regular and timely reporting.
    • Follow and document promptly all process related changes in the Standard Operating Procedures.
    • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplifications.
    • Must be able to identify issues and apply creative thinking to problem solving.
    • Ad-hoc requests assigned by the team leader.
    Minimum qualifications
    • University or Colleague degree.
    • Advanced level of the language of the supported region (English).
    • Experienced in customer support.
    • Effective and professional verbal and written communication both with internal and external customers.
    • Solid critical thinking, ability to act as a gatekeeper.
    • Ability to work with remote teams.
    • Customer service attitude.
    • Detailed-oriented personality and capability to overcome obstacles.
    • Analytical mindset.
    • Reporting skills.
    • Proficient IT skills including Excel and Outlook.
    Preferred qualifications
    • At least one additional European language (other than Hungarian)
    ,

Keyskills :
data analysisdata managementdata collection

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