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| Job Location | Gurugram |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Key Spoc for Incident , Problem & Change Management
Resolve Customer Escalations
Ensure Service Delivery as per agreed SOW / SLA
Assist Manager in monthly Dashboards / Service Level parameters
Mentor & Hand hold L1 Teams and enhance their performance
Act as a key SPOC for L2 & L3 Incidents
Take initiatives in learning & evaluating new Network Technology & Tools
Prepare RCA for Sev1 incidents
Management of various Router, switches, WAN optimizer, Wireless , Big F5 and Network devices
Co-ordination with customer performing for any change managment.
Process / procedure /documentation Preparation for existing and upcoming customer.
MIS customer report preparations and ensuring Audit compliance
Key Spoc for Incident , Problem & Change Management
Resolve Customer Escalations
Ensure Service Delivery as per agreed SOW / SLA
Assist Manager in monthly Dashboards / Service Level parameters
Mentor & Hand hold L1 Teams and enhance their performance
Act as a key SPOC for L2 & L3 Incidents
Take initiatives in learning & evaluating new Network Technology & Tools
Prepare RCA for Sev1 incidents
Management of various Router, switches, WAN optimizer, Wireless , Big F5 and Network devices
Co-ordination with customer performing for any changement.
Process / procedure /documentation Preparation for existing and upcoming customer.
MIS customer report preparations and ensuring Audit compliance
about youExperience in Router & Switches,WLC, AP, F5 and syslogs monitoring & analysis.
Certification:- CCNA , CCNP or equivalent along with Good communication skills.
additional informationMinimum of 4-5 years related work experience in customer facing organizations within the telecom or IT industry.
Experience on Network and Telco Management & Administration
Experience in multiple OEM Networking products would be an advantage
Working experience on analysis of Event log monitoring tools and syslog tools
Knowledge and understanding of basic networking principles and best practices
Knowledge and working experience in Networking Products
Understanding & experience of Routing (BGP,OSPF,EIGRP) & IP Protocols and switching technology like STP,Ether/Port channel,Redudancy protocol(HSRP,VRRP,GLBP)
Ability to handle multiple Networking products./ Protocols
Knowledge and working experience in WLC, LTM, GTM, Nexus, Cisco Routers , Switches.
Knowledge and understanding of information security principles and best practices
Knowledge and working experience ( Prefered) in Security Products
BE/Diploma/Degree in business, or science (or other relevant area).
ITIL foundation certification would be an advantage
,Keyskills :
safety commissioning site inspection troubleshooting musicmaking ciscorouters servicelevel servicedelivery auditcompliance monit changemanagement etw kdevices ingtools kingexperience netw ktechnology