Senior Manager - Operations | 5 To 9 Years | Fintech | Gurgaon

Job Description

Roles and Responsibilities Explore career opportunity with a fintech venture , Building Indias largest financial products distribution company, Bringing a landslide shift in the $300B+ Financial products market in India. $5M in funding. Y Combinator funded company, with backing from several large international funds and notable angel investors. Team comprises of dedicated ex-entrepreneurs and mavericks who have a passion to build great things and change lives, with varied experience in companies such as Flipkart, Spinny, Policybazaar, Aviva Life, Snapdeal, Oracle, Housing.com, Unicommerce, Lambda Test, and many more. It all starts with the right team a team that deeply cares about values, customers, and each other.Designation : Senior Manager - OperationsYears of Experience : 5 to 9 Years Work Location : Gurgaon ( Sector 44) Education : Graduate / Post Graduate Compensation : Best in the industry compensation and ESOP policyAs part of our Product team, you will scale and optimise companys platform and build innovative solutions to help increase the penetration of Insurance and increase financial literacy with the help of financial advisors. The pace of our growth is incredible. If you want to tackle hard, interesting and UNIQUE problems, and create an impact within an entrepreneurial environment, this company is a perfect match. Role & Responsibilities: a) Being a small company it has a culture of creative problem-solving, intellectual design, fast-paced development, and passionate product delivery.b) Managerial: You would be leading one of the most important teams for the organisation. You are expected to skill, motivate and manage the team of ambitious and energetics youngsters who are very passionate about providing the best services to our partners.c) Strategical:You would be critical in identifying gaps in support processes, work on process excellence, formulate strategy to bridge the gaps and ensure adherence to the processes already set in motion. Company intends to deploy the most efficient and the best industry practices to ensure quality support.d) Analytical: You would be responsible for setting the right KPIs to reflect the qualitative and quantitative health of the department.e) Entrepreneurial: Being a part of the companys management personnels, you would have to be proactively entrepreneurial and are expected to always think innovatively. Ownership is a must trait to experience an entrepreneurial journey for yourself.f) Operational: Along with leading a team of 50+, you would be responsible for hiring more passionate individuals and scaling up the operations in an efficient manner. If your biggest superpower is a go-getter attitude, the grit to get things done, and you have an eye for details, this is for you. a) Experience:5+ years of experience in leading customer support, customer experience or operations at a startup (growth stage ideally)b) Growth mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. Looking forward to work on new and challenging problem statements.c) Data oriented: You should be well versed with MS excel. You have neck for data and your decisions are mostly backed by data.d) Leadership: You have demonstrated experience of leading or managing team in your past endeavours. If you want to work with a bunch of really smart people with varied experience and want to disrupt a legacy industry while having fun in the process and build a really really large business, this is the company. Best minds : Team comprises of folks with experience across Flipkart, BharatPe, Spinny, Policybazaar, Snapdeal, Oracle, Unicommerce, and many more. Ownership : If you believe in yourself and need freedom (and budget) to execute your big ideas, you are at the right place VC Funded : Company has big names backing it and with its recent fundraise in March21, company is sufficiently capitalized to take it to the next levelHealth Insurance : Come on, we are ourselves in the Insurance industry, how could we not do this Here, you will have a massive impact by building innovative products which this market has never seen before. If the shared opportunity excites you, share your updated CV with following details for fast processing : Current Company :Current Location :Are you open to work in Gurgaon (Yes/No) :Total years of Experience : Years of experience in Operations :Have you worked in a start-up, if yes - please name them else mention No:Key skills you have making you relevant ( based on the JD ) : Current CTC :Expected CTC : Notice Period :Reason for Change :,

Keyskills :
financesalesltdmisaccountancyproblem solvingcustomer supportprocess excellencefinancial productsbehavioral trainingcustomer experiencesetctcneckoracledesignbridge