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Senior Manager - ServiceNow App Engine

7.00 to 13.00 Years   Gurugram   03 Jan, 2023
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Inviting applications for the role of Senior Manager - ServiceNow App EngineResponsibilities Configuration/Customization of the ServiceNow platform, including creating workflows. Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area. Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools. Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service). Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow. Perform integrations and process automation using Service Now Orchestration. Load, manipulate and maintain data between ServiceNow and other systems. Perform system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application. Collaborate with team members and business users to clarify requirements and confirm design/implementation. Experience with ServiceNow App Engine and custom/scoped app development experience Follow set coding best practices and standards. Foster a collaborative and team-oriented environment. Adhere to the system development life cycle (SDLC) processes. Test and debug team solutions. Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team. Document processes/solutions/fixes in Knowledge Base. Maintain a regular and predictable work schedule. Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units, and the Company. Interact appropriately with others to maintain a positive and productive work environment. Perform other duties as necessary.Qualifications we seek in you Minimum qualifications BS degree or higher in Information Technology. Strong analytical, problem solving, and collaborative skills. Thorough understanding of ITIL/ITSM processes. Hands-on design, development, and deployment experience with the ServiceNow platform. ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset). Experience in CMDB, Discovery and integration with other external modules. Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX. Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.). ServiceNow administration experience. Good years of ServiceNow experience preferred. Hands-on experience developing using JavaScript. Hands-on experience working with relational databases. Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX. Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS. ServiceNow Certified Application Developer. Experience utilizing Agile/SCRUM Methodologies. Understanding of the systems development life cycle (SDLC) processes.Preferred qualifications Excellent communication skills and strong customer service skills,

Keyskills :
financesalesltdmisaccountancyweb uilife cycleui developmentcustomer focusbusiness unitsproblem solvingcustomer serviceprocess automation

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